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March 07, 2014

Citation: Ortiz, G. (2014). Examining Patient’s Perceptions of Care to Identify Opportunities for Quality Improvement in Psychiatric Inpatient Hospitals. Patient, 7(3), 301-3012

Key Points for Decision Makers

  • An examination of the Inpatient Consumer Survey perceptions of care, by item or by domain of care, may enable a facility to focus quality initiatives.
  • Using the Inpatient Consumer Survey performance measure scores, facilities can develop a performance-importance matrix which can help prioritizing the quality initiatives.
  • The performance-importance matrix provides insights about the relationship between a facility’s performance score and level of importance of the items in a particular domain of care from the patient’s point of view.

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