Examining patient’s perceptions of care to identify opportunities for quality improvement in psychiatric inpatient hospitals

Citation: Ortiz, G. (2014). Examining Patient’s Perceptions of Care to Identify Opportunities for Quality Improvement in Psychiatric Inpatient Hospitals. Patient, 7(3), 301-3012

Key Points for Decision Makers

• An examination of the Inpatient Consumer Survey perceptions of care, by item or by domain of care, may enable a facility to focus quality initiatives.
• Using the Inpatient Consumer Survey performance measure scores, facilities can develop a performance-importance matrix which can help prioritizing the quality initiatives.
• The performance-importance matrix provides insights about the relationship between a facility’s performance score and level of importance of the items in a particular domain of care from the patient’s point of view.