New NRI State Profiles Report: Behavioral Health Crisis Technology and Outcomes

Tracking the impact of a comprehensive crisis system requires states to implement new data and outcome systems to monitor the effectiveness of these services. Twenty-eight states have established data reporting requirements for Crisis Contact Centers to report on their operations and outcomes. Twenty-five states have data reporting requirements for Mobile Crisis services (MCTs), 22 states have requirements for short term Crisis Residential programs, and 21 states have data requirements for Crisis Receiving and Stabilization facilities (CRSFs).

This report focuses on what IT systems states are using to track crisis services, the use of data dashboards and visualizations, and outcomes being monitored by states across components of their crisis system.

Profiles reports are available at: www.nri-inc.org/profiles. State Mental Health Agency staff have access to detailed accompanying materials through the NRI’s State Profiles restricted access website. Please contact NRI at [email protected] with any questions or comments.