Behavioral Health Crisis System Outcomes

State Mental Health Agencies (SMHAs) are implementing comprehensive crisis systems, building on the “Someone to Talk To” set of 988/Lifeline crisis contact centers and other crisis contact centers, the “Someone to Respond” with mobile crisis teams (MCTs) designed to travel to help clients in crisis, and “A Safe Place for Help” with short-term crisis stabilization programs to immediately address crises and reduce the use of emergency rooms and jails.

Thirty-four states have established data reporting requirements for crisis contact centers to report on their operations and outcomes. Thirty-three states have data reporting requirements for MCTs, 24 states have requirements for crisis stabilization services, and 21 states have data requirements for short-stay crisis residential facilities.

Profiles reports are available at: www.nri-inc.org/profiles. State Mental Health Agency staff have access to detailed accompanying materials through the NRI’s State Profiles restricted access website. Please contact NRI at [email protected] with any questions or comments.